Our Return Policy

At Dyeable Shoe Store, we strive to provide you with the latest fashions in bridal, wedding, dyeable, prom and evening footwear as well as wedding accessories.  The quality and value of the products we represent are unsurpassed in the industry.  It is very important to us that your online shopping experience is pleasant, easy and successful.  Our return policy is stated below.  If you have any questions, please call us at 888-393-2253, or email us.

OUR RETURN POLICY:

In order to expedite the return process, please include a copy of the order confirmation or refer to the original order number. This information was emailed to you when you received your email confirmation. Shipping charges are not refundable.  Additional details are listed below:

SHOES AND HANDBAGS

1. Dyeable Shoe Store will gladly exchange or issue a refund on any undyed or unused shoe or handbag that is returned to us within 30 days of the shipment date.  After the 30th day, all purchases are considered final sale and are not refundable or exchangeable. 
2. Worn shoes cannot be exchanged or returned.  If you try the shoes on with your dress, we ask that you wear hosiery, and only wear the shoes on carpet.  If there are toe prints on the shoes or if the soles are scuffed from trying them on, we cannot take them back. 
3. Handbags must have all tags still attached and must not have been used in order to be refundable.  If the handbags are missing any of the original tags, they cannot be returned or exchanged.
4. The shoes must be returned in the same condition in which they were received.  Save the box the shoes were shipped in, this is the best package to use for returns. 
5. Shoes and/or handbags that have been dyed cannot be returned or exchanged.  All dyed work is FINAL SALE!
6. A 20% fee will be deducted from the amount refunded if the shoes and/or handbags are sent back directly to the manufacturer. 
7. A 20% re stocking fee will be deducted from the amount refunded if more than one item from the same order is returned.  This charge is necessary in order to prevent multiple items being ordered for stylizing with a single gown.  This also prevents items from being used then returned.  There is no restocking fee for exchanges in style, size or material. 
8. Shoes and/or handbags must be returned to the address listed below.  This most likely will not be the return address on the box!  Many items sold on this site are shipped directly from the manufacturer.  Please make sure to cross out the old shipping label on the box before sending merchandise back for return or exchange.  It is suggested that you return items using insured mail or UPS.  We cannot be responsible for items lost in shipping.

9. All items marked “Final Sale” cannot be returned or exchanged.    This includes anything that has been dyed or specifically marked as FINAL SALE.

1. Used items cannot be returned or exchanged.  All accessories must have all of the original tags and packaging.  They need to be in the same condition in which they were received. 
2. Custom work is FINAL SALE.  This includes any accessory that has been engraved, embroidered, and any other personalized or customized work. 
3. Damaged Goods must be reported the day the product is received.  Damaged goods will be replaced at our expense.
4. All accessory returns are subject to a 20% re-stocking fee.  This amount will be deducted from the total amount refunded. 
5. All accessory returns must be sent back to us within 5 days of receipt.  In order for you to receive any credit (minus the 20% re-stocking fee), the returned package must be postmarked and shipped within 5 days of receipt of the package, based on the day UPS delivers the package to you.  Returns will not be accepted if they have been sent back after the 5-day period and no credit will be issued.
6. Accessories must be returned to the address listed below.  This most likely will not be the return address on the box! Many items sold on this site are shipped directly from the manufacturer.  Please make sure to cross out the old shipping label on the box before sending merchandise back for return or exchange.  It is suggested that you return items using insured mail or UPS.  We cannot be responsible for items lost in shipping. 

This strict policy is necessary because while we want to make sure that your accessories are in good condition and meet your expectations we need to be assured that they are not being used then returned. 

ALL RETURNS MUST BE SHIPPED BACK TO THE FOLLOWING ADDRESS:

Dyeable Shoe Store
C/O Shoes To Dye For
1 Apple Hill (Rte.9)
Suite # 5
Natick, MA 01760