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International Shipping
Dyeable Shoe Store will gladly ship our products to many destinations throughout the world! When ordering to an address outside the U.S., please take the following into consideration.
1. Shipping price: Shipping generally costs around $40.00 for express mail. Shipping to Canada costs anywhere from $22.00 and up. The actual shipping cost is based on the weight of the package and the destination.
2. Shipping time: Shipping generally takes 5–10 business days depending on where you are located, Canada included. A package can get held up in customs, which is out of our control. Once the package leaves our facility, we do not have control over it. If you have the tracking number, you will be able to call the local customs department and get more information. If there are any delays in the US, we will be able to help by contacting the U.S. Postal Service.
3. Fees: You are responsible for all duty, taxes and entering/processing fees which may be incurred when your package arrives. When shipping internationally, we use the US Postal Service because their rates are significantly lower than UPS. We try to mark the packages as gifts to help you with any fees that apply.
4. Tracking numbers: The US Postal service does provide tracking numbers for all Express Mail packages. If you need a tracking number, please email DYEABLE@AOL.COM.
5. Addresses: When shipping internationally, our system is set up differently than the US Postal shipping system. If we need clarification regarding your address, you will receive an email from us asking you to re-state your address in the form accepted by the postal service (in our email, we outline exactly what details we are looking for). If we send you an email asking for address clarification, we will NOT ship out your package until we hear back from you. (Canada usually is not an issue, for any other destination we will send an email.) You will receive this email as soon as we have reviewed your order. If you place your order on a weekend this will most likely be the following Monday. If you place your order during evening hours (Eastern Time) this will be the next business day.
6. Shoe Size Conversions: We use a standard shoe conversion chart to determine your U.S. shoe size as closely as possible. Although we cannot guarantee fit, we have had success using this chart. Here is a copy of the chart: |
Size Conversion Chart
US and Canada
(Women's Sizes) |
5 |
5 1/2 |
6 |
6 1/2 |
7 |
7 1/2 |
8 |
8 1/2 |
9 |
9 1/2 |
10 |
10 1/2 |
11 |
12 |
U.K.
(Women's sizes) |
2 1/2 |
3 |
3 1/2 |
4 |
4 1/2 |
5 |
5 1/2 |
6 |
6 1/2 |
7 |
7 1/2 |
8 |
8 1/2 |
9 1/2 |
Australia
(estimated conversion) |
4 1/2 |
5 |
5 1/2 |
6 |
6 1/2 |
7 |
7 1/2 |
8 |
8 1/2 |
9 |
9 1/2 |
10 |
10 1/2 |
11 1/2 |
Europe
|
35 |
35 1/2 |
36 |
37 |
37 1/2 |
38 |
38 1/2 |
39 |
40 |
41 |
42 |
43 |
43 1/2 |
44 |
Inches
|
9 |
9 1/8 |
9 1/4 |
9 3/8 |
9 1/2 |
9 5/8 |
9 3/4 |
9 7/8 |
10 |
10 1/8 |
10 1/4 |
10 1/2 |
10 5/8 |
10 3/4 |
Centimeters
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22.8 |
23.1 |
23.5 |
23.8 |
24.1 |
24.5 |
24.8 |
25.1 |
25.4 |
25.7 |
26 |
26.7 |
27 |
27.3 |
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When we send an email to confirm an address, we also email about size just to double check. We realize the shipping is expensive and ordering online can be difficult. We want your shopping experience to be as smooth and easy as possible and we do our best to make sure you are getting what you expect in the correct size.
If you have any questions about international shipping, please email DYEABLE@AOL.COM or call 1-508-653-6063
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